Jul 01 2014

‘Setting Up 4 Key Customer Loyalty Metrics in Google Analytics’ – MOZ Blog

Tom Capper says, “Customer loyalty is one of the strongest assets a business can have, and one that any can aim to improve. However, improvement requires iteration and testing, and iteration and testing require measurement. Traditionally, customer loyalty has been measured using customer surveys. The Net Promoter Score, for example, is based on the question (on a […]

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